Train search redesign – SAAS/Enterprise Travel Booking Tool
I conducted user research for this business travel SAAS product. This found that Trains was the biggest pain point facing our customers out of all the travel types we offered. I worked with the cross functional trains team to deliver brand new search results. We addressed and solved the usability problems but it required a full re-design. I was responsible for the user testing, UX and UI. I also worked on the html/angular/css to refine it to a point where we were happy to demo.
• User research/usability testing
• Empathy mapping and persona creation
• Collaborative design
• Axure Prototyping
• Detailed design
• html/css/Angular work